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This Refund and Returns Policy applies for all products purchased through the ISLA CREATIONS Ltd checkout.

You acknowledge that ISLA provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and ISLA.

Return Policy:

  • DIGITAL PRODUCTS: ISLA cannot offer any refunds for digital products including ebooks. This is due to the content being supplied immediately via email and can therefore not be revoked.

  • PHYSICAL PRODUCTS: ISLA cannot exchange or refund any physical products due to hygiene reasons. (regulation 28(3)(a), CCRs).

  • RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to non-delivery or incorrect address, it will be automatically reshipped.

  • IF YOUR ITEM IS NOT RECEIVED: If the shipping time has expired and customer support cannot find a solution to fulfil your order we will offer you a replacement order to send you the goods again.

  • RETURNS BY CUSTOMER: Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

    ISLA CREATIONS Ltd exclude all liability for contamination or damage caused by any virus or electronic transmission.

If you have any questions, please email hello@islacreations.com

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