This Refund and Returns Policy applies for all products purchased through the ISLA CREATIONS Ltd checkout.
You acknowledge that ISLA provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and ISLA.
DIGITAL PRODUCTS: ISLA cannot offer any refunds for digital products including ebooks. This is due to the content being supplied immediately via email and can therefore not be revoked.
PHYSICAL PRODUCTS: ISLA cannot exchange or refund any physical products due to hygiene reasons. (regulation 28(3)(a), CCRs).
RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to non-delivery or incorrect address, it will be automatically reshipped.
IF YOUR ITEM IS NOT RECEIVED: If the shipping time has expired and customer support cannot find a solution to fulfil your order we will offer you a replacement order to send you the goods again.
RETURNS BY CUSTOMER: Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.
ISLA CREATIONS Ltd exclude all liability for contamination or damage caused by any virus or electronic transmission.
If you have any questions, please email firstname.lastname@example.org